FAQs

Ordering & Shipping

1. How long will it take to process and ship my order?
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2. Do you offer local pickup in Dracut, MA? How does it work?
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3. Which carriers do you use, and do you ship internationally?
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4. What should I do if my package is lost or arrives damaged?
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Products & Ingredients

1. Where do you source your ingredients, and are they sustainably harvested?
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2. Are your products certified cruelty-free or vegan?
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3. What is the typical shelf life of your small-batch skincare, and how should I store it?
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4. Do your formulas contain any common allergens (nuts, gluten, soy, essential oils)?
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Usage & Skin Concerns

1. Which products are best for sensitive, oily, dry, or combination skin?
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2. How do I perform a patch test before using your products?
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3. Can I use your products while pregnant or breastfeeding?
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4. In what order should I use your products within my daily routine?
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5. Do your products interact with prescription skincare or acne treatments?
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Returns, Exchanges & Guarantees

1. What is your return policy for unopened products?
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2. Why can’t opened skincare be returned?
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3. How do I start a return or exchange?
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4. When will I receive my refund after you receive the return?
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Account, Payments & Promotions

1. What payment methods do you accept?
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2. How do I apply a discount code or gift card?
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3. Can I subscribe for regular deliveries at a discounted price?
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4. How do I update my address or payment details in my account?
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Safety & Compliance

1. Are your products tested on animals?
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2. Do you follow GMP (Good Manufacturing Practices) for cosmetics?
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3. Have your products been stability- or preservative-challenged?
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4. What should I do if I experience irritation or an adverse reaction?
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