Terms & Conditions

Last Updated: May 26, 2025

1. Overview & Acceptance

Using or purchasing from this site (“Site”) constitutes your agreement to these Terms & Conditions (“Terms”) plus our Privacy Policy and Shipping & Return Policy. This electronic agreement is enforceable under the Massachusetts Uniform Electronic Transactions Act.

2. Eligibility

You must be 18 or older (or the legal age of majority where you live) and able to enter a contract. We do not knowingly transact with children under 13, consistent with COPPA.

3. Orders, Pricing & Payment

Prices are US-dollar and may change without notice. Placing an order is an offer we may accept or decline. If we can’t ship within the promised window we’ll email you options, as required by the FTC Mail-Order Rule. Payments are processed through PCI-DSS v4.0-compliant providers; we never store full card numbers.

4. Product Information & Medical Disclaimer

Radi-Ence products are hand-poured cosmetics; minor color or scent variation is normal. Statements have not been evaluated by the FDA and products are not intended to diagnose, treat, cure, or prevent disease. Record-keeping follows MoCRA requirements for small cosmetics businesses.

5. Shipping, Returns & Risk of Loss

Details appear in the standalone Shipping & Return Policy. Title and risk pass to you once the carrier receives the parcel.

6. Intellectual Property

All Site content—text, formulas, graphics, logos—is owned by Radi-Ence or licensed. You may not copy, modify, or redistribute without written consent.

7. User-Generated Content

Submitting reviews or photos grants Radi-Ence a worldwide, royalty-free licence to use them. You warrant the material is original and non-infringing.

8. Prohibited Conduct

You agree not to break any law (including Massachusetts Ch. 93A unfair-practice rules), introduce malware, scrape data, impersonate others, or interfere with Site security.

9. Analytics, Cookies & Ads

We use Squarespace cookies, Google Analytics 4, and Meta/Facebook Pixel for traffic insights and personalised ads. Consent is obtained where required by GDPR/CCPA; see the Privacy Policy for opt-out instructions.

10. Disclaimer of Warranties

Except as expressly stated, the Site and products are provided “AS IS” without implied warranties of merchantability, fitness, or non-infringement, consistent with the Magnuson-Moss Warranty Act.

11. Limitation of Liability

To the fullest extent allowed, Radi-Ence is not liable for indirect, incidental, or consequential damages. Where such limits are prohibited, liability is capped at the greater of $50 or the amount you paid in the prior 12 months.

12. Indemnification

You agree to defend and indemnify Radi-Ence from claims arising out of your breach of these Terms or misuse of the Site.

13. Dispute Resolution & Governing Law

  • Law: Commonwealth of Massachusetts, USA.

  • Informal Resolution: Contact us first.

  • Binding Arbitration: Unresolved disputes are settled individually under the AAA Consumer Arbitration Rules (updated May 1 2025). Class actions are waived.

  • Venue: Middlesex County, MA, unless the arbitrator allows remote proceedings.

14. Data Security & Breach Notification

We employ TLS, limited-access hosting, and other safeguards. Breach notice procedures follow Massachusetts data-breach statute (M.G.L. c. 93H).

15. Changes to These Terms

We may revise these Terms by posting an updated version; changes apply prospectively. Continued use after posting signals acceptance.

16. Severability

If any provision is held unenforceable, the rest remain in effect.

17. Contact

Email info@radi-ence.com, fill out the Contact form, or write [BUSINESS ADDRESS, Dracut MA 01826] with any questions.